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Privacy Policy

Clear Details About How Klluster Collects, Uses, Stores, Shares, And Protects Information Across The App, Website, And Related Services.

Policy Snapshot Effective 10 May 2026

Applies To Klluster Mobile App, Website, Communication Features, Content, Account Tools, And Related Services.

Effective Date: 10 May 2026

App Name: Klluster

Website: https://www.klluster.com

Email: admin@klluster.com

Developer/Operator: Klluster

Address: Signature Global, Sector 93, Gurugram, Haryana, India

This Privacy Policy Explains How Klluster Collects, Uses, Stores, Shares, And Protects Information When You Use The Klluster Mobile Application, Website, Services, And Related Features.

By Creating An Account Or Using Klluster, You Agree To The Practices Described In This Privacy Policy. If You Do Not Agree, Please Do Not Use The App.

1. About Klluster

Klluster Is A Social Media And Communication App That Allows Users To Create Profiles, Connect With Other Users, Share Content, Chat, Join Groups, Make Audio/Video Calls, View Weather And Location-Based Information, Receive Notifications, And Interact With Posts, Polls, Comments, And Other Community Content.

Because Klluster Includes User-Generated Content, Communication Features, Media Uploads, Location-Related Features, And Account Management Tools, We Collect And Process Certain Information To Provide, Secure, Improve, And Operate The Service.

2. Information We Collect

We Collect Information In The Following Categories.

2.1 Account Information

When You Register Or Manage Your Account, We May Collect:

  • Name Or Display Name
  • Username
  • Email Address
  • Password Authentication Information Handled By Firebase Authentication
  • Date Of Birth
  • Gender
  • Country
  • Profile Photo/Avatar
  • Bio/About Information
  • Mobile Number, If Provided
  • Account Verification Information, If Submitted, Such As Legal Name, Father’s Name, Document Number, Country, Date Of Birth, Verification Status, Rejection Reason, And Government ID Image
  • Referral Code Information, If Used
  • Account Status, Such As Active, Deactivated, Or Pending Deletion
  • Education, Work, Hometown, Current City, Affiliation, Badge, And Profile Location Details, If Provided

We Use This Information To Create And Manage Your Account, Identify You In The App, Verify Your Account, Prevent Abuse, And Provide App Features.

2.2 Profile And Social Information

Depending On How You Use The App, We May Collect And Store:

  • Followers And Following/Circle Connections
  • Blocked Users
  • Privacy Preferences
  • Profile Visibility Settings
  • Message And Interaction Preferences
  • Saved Posts
  • Activity History
  • Call History Metadata
  • Login Activity And Session Information
  • Nicknames, Pinned Chats Or Groups, Muted Chats Or Groups, Hidden/Self-Chat Preferences, Self-Chat Passcode, Typing Indicators, Read Receipts, And Online-Status Preferences
  • Klluster Coin Balance, Reward History, Referral Activity, Leaderboard Ranking, And KC Transaction Records

This Information Helps Provide Social Networking, Privacy Controls, Blocking, Reporting, Account Security, And Personalization Features.

2.3 User-Generated Content

Klluster Allows Users To Create, Upload, Send, And Interact With Content. This May Include:

  • Posts
  • Photos And Images
  • Videos
  • Moments/Stories Or Similar Temporary Content
  • Polls
  • Comments
  • Likes And Reactions
  • Chat Messages
  • Group Messages
  • Voice Notes Or Audio Messages
  • Documents And Files Shared In Chats Or Groups
  • Reports Submitted About Content Or Users
  • Additional Text, Captions, Descriptions, And Metadata You Provide

You Are Responsible For The Content You Share. Other Users May Be Able To View, Save, Report, Or Interact With Your Content Depending On Your Privacy Settings And How The Feature Works.

2.4 Communication Information

Klluster Includes Communication Features Such As Personal Chats, Group Chats, Audio Calls, Video Calls, And Call Notifications. To Provide These Features, We May Process:

  • Sender And Receiver User IDs
  • Chat IDs And Group IDs
  • Message Content And Attachments
  • Message Status, Such As Sent, Delivered, Read, Or Deleted
  • Typing Status, Read Receipts, Pinned/Muted Chat Status, Hidden Chat Status, And Message Deletion Status
  • Call IDs
  • Caller And Receiver Information
  • Call Type, Such As Audio Or Video
  • Call Status, Such As Ringing, Accepted, Declined, Missed, Or Ended
  • Call Timing And Call History Metadata
  • Call Channel Names, Agora User IDs, And Call Tokens Used To Join Real-Time Calls
  • Push Notification Tokens Used To Deliver Call And Message Alerts

We Use This Information To Deliver Chats, Call Invitations, Notifications, Call History, Safety Controls, And Abuse Prevention Features.

2.4.1 Encryption And Security Key Information

Klluster Includes Encryption Features For Supported Chats, Groups, And Shared Media. To Provide These Features, We May Process Or Store:

  • Public Encryption Keys
  • Device-Specific Public Keys And Device Identifiers
  • Wrapped Chat And Group Keys
  • Encrypted File Keys
  • Key Version, Rotation, And Key-Distribution Metadata
  • Encrypted Key Backup Or Recovery Metadata
  • Encrypted Message And Encrypted Media Metadata

Private Encryption Keys Are Intended To Be Stored Locally On Your Device Using Secure Storage Where Supported. Encryption Helps Protect Message And Media Content, But Some Information, Such As Sender, Recipient, Group, Timestamps, Delivery Status, Notification Data, Call Metadata, And Abuse-Prevention Information, May Still Be Processed So The App Can Function.

2.5 Location Information

Klluster May Request Access To Location Information For Features Such As:

  • Detecting Your Current Location
  • Showing Weather And Air Quality Information
  • Adding Location Details To Posts Or Profile Information
  • Finding Or Selecting Places Using Google Places
  • Improving Location-Based App Experiences

Location Information May Include Approximate Or Precise Location, Depending On The Permission You Grant And The Feature You Use.

You Can Deny Or Revoke Location Permission Through Your Device Settings. Some Location-Based Features May Not Work Properly Without Location Access.

2.6 Camera, Photos, Videos, Files, And Microphone

Klluster May Request Access To Your Camera, Photos/Media, Files, And Microphone To Enable Features Such As:

  • Capturing Or Uploading Profile Photos
  • Creating Posts With Images Or Videos
  • Sending Media In Chats
  • Cropping Or Compressing Images
  • Recording And Sending Voice Notes
  • Making Audio Or Video Calls
  • Selecting Files Or Media From Your Device

We Only Access These Permissions When Needed For App Features And Subject To Your Device Permission Settings.

2.7 Device, App, And Technical Information

We May Collect Technical Information Such As:

  • Device Model And Operating System
  • App Version And Build Number
  • Device Language And Region
  • Network Connection Status
  • Firebase Cloud Messaging Token
  • App Instance Identifiers
  • Locally Generated Device Identifiers Used For Encryption, Sessions, Or Call Services
  • Crash Logs And Diagnostic Information, Where Enabled
  • Performance, Analytics, And Usage Information, Where Enabled
  • Security-Related Information Such As Login Activity And Session Data
  • Local App Settings And Cached Information, Such As Language, Theme, Hidden-Chat Settings, Media Cache, Encrypted Keys, And Upload/Download Progress

This Information Helps Us Operate The App, Send Notifications, Diagnose Issues, Secure Accounts, Prevent Abuse, And Improve Performance.

2.7.1 Advertising, Promotions, And Engagement Information

Klluster May Show Ads, Premium Ads, Sponsored Content, Breaking News, Trending Content, External Links, And Promotional Placements. We May Process:

  • Ad Placement And Availability
  • Ad Impressions And Clicks
  • Premium Ad Impressions And Clicks
  • Breaking News Clicks
  • User ID, Username, Or Display Name For Certain Click Records
  • Profile Attributes Used To Match Ads, Such As Country, State, District, Area, Age/Date Of Birth, Gender, And Education Information

We Use This Information To Show Relevant Content, Measure Engagement, Prevent Abuse, And Help Operate Promotional Features.

2.8 Notifications Information

Klluster Uses Push Notifications And Local Notifications For Features Such As:

  • New Messages
  • Group Messages
  • Audio/Video Call Alerts
  • Missed Calls
  • Content Interactions
  • Account Or Security Alerts
  • App Updates Or Important Service Notices

You Can Manage Notification Permissions In Your Device Settings.

2.9 Reports, Blocking, And Safety Information

To Keep The App Safe, We Collect Information Related To:

  • User Reports
  • Content Reports
  • Report Reasons And Additional Details
  • Reported Content IDs
  • Reporter And Reported User IDs
  • Blocking And Unblocking Actions
  • Moderation Status
  • Abuse Prevention Signals

We Use This Information To Review Policy Violations, Enforce Our Rules, Protect Users, Prevent Spam Or Abuse, And Comply With Legal Obligations.

3. How We Use Information

We Use Collected Information To:

  • Create, Authenticate, And Manage User Accounts
  • Provide Social Media, Chat, Group, Post, Poll, Comment, And Profile Features
  • Enable Audio And Video Calling
  • Deliver Push Notifications And Call Alerts
  • Store And Display User-Generated Content
  • Provide Weather, Air Quality, And Location-Based Features
  • Personalize App Settings And User Experience
  • Manage Privacy, Blocking, And Visibility Preferences
  • Process Reports And Moderation Actions
  • Prevent Spam, Abuse, Fraud, Unauthorized Access, And Harmful Activity
  • Improve App Reliability, Performance, And User Experience
  • Diagnose Bugs, Crashes, And Technical Problems
  • Comply With Applicable Laws, Regulations, And Legal Requests
  • Enforce Our Terms, Policies, And Community Standards

4. Legal Basis For Processing

Where Applicable, We Process Your Information Based On:

  • Consent: When You Grant Permissions, Accept Terms, Or Choose To Provide Information
  • Contractual Necessity: To Provide The App Features You Request
  • Legitimate Interests: To Secure, Improve, And Operate The Service
  • Legal Obligations: When Required To Comply With Laws, Regulations, Or Valid Legal Requests

5. App Permissions We May Request

Klluster May Request The Following Android Permissions Depending On The Feature Used:

  • Internet: To Connect To Klluster, Firebase, Google Services, And Other App Services
  • Camera: To Capture Photos/Videos And Support Video Calling
  • Microphone: To Record Voice Notes And Enable Audio/Video Calls
  • Location: To Detect Location, Show Weather/AQI, And Support Location-Based Features
  • Photos/Media/Files: To Upload, Select, Crop, Compress, Or Share Media
  • Notifications: To Send Message, Call, And App Alerts
  • Bluetooth/Audio Settings: To Support Call Audio Routing And Device Audio Behavior
  • Foreground Service/Phone Call Service: To Support Reliable Calling Features
  • Full-Screen Intent/Lock Screen Display: To Show Incoming Call Screens When Appropriate
  • Vibration/Wake Lock/Boot Receiver: To Support Reliable Notification And Call Alert Behavior
  • Biometric/Fingerprint: If You Enable Biometric-Related Security Features
  • Battery Optimization Settings: To Help Incoming Calls And Notifications Reach You Reliably On Some Devices

You Can Control Permissions Through Your Android Device Settings. If You Deny Certain Permissions, Some Features May Not Work.

6. Third-Party Services And Processors

Klluster Uses Third-Party Services To Operate Core App Features. These Services May Process Information According To Their Own Privacy Policies.

6.1 Firebase And Google Cloud Services

We Use Firebase And Google Services Such As:

  • Firebase Authentication
  • Cloud Firestore
  • Firebase Cloud Messaging
  • Firebase Storage
  • Firebase Realtime Database, Where Used
  • Firebase Analytics, Where Enabled
  • Firebase Crashlytics, Where Enabled
  • Firebase Cloud Functions
  • Firebase In-App Messaging, Where Enabled
  • Google Places API
  • Google Weather API
  • Google Air Quality API
  • Google Cloud Translation, Where Used For Translated Content

These Services Help Us Provide Authentication, Database Storage, Media Storage, Notifications, Analytics, Crash Reporting, Cloud Backend Logic, And Location/Weather-Related Features.

Google/Firebase Privacy Information Is Available At:

  • https://policies.google.com/privacy
  • https://firebase.google.com/support/privacy

6.2 Agora

Klluster May Use Agora Services For Real-Time Audio And Video Calling. Agora May Process Call-Related Technical Information Required To Provide Real-Time Communication.

Agora Privacy Information Is Available At:

  • https://www.agora.io/en/privacy-policy/

6.3 Device And Platform Services

Klluster May Use Android, Google Play, And Device-Level Services For Permissions, Notifications, App Updates, Media Access, And Security Features.

6.4 External Links, Files, And Sharing

Klluster May Allow Users To Open External Links, Share App Content Using The Device Share Sheet, Open Downloaded Files With Other Apps, Or View Map Links In External Apps. When You Interact With External Apps Or Websites, Their Own Terms And Privacy Policies Apply.

7. How Information Is Shared

We Do Not Sell Your Personal Information.

We May Share Information In The Following Situations:

7.1 With Other Users

Information You Choose To Share May Be Visible To Other Users, Such As:

  • Username And Display Name
  • Profile Photo
  • Bio And Public Profile Details
  • Verification Badge, Affiliation Badge, Education/Work Fields, Hometown/Current City, And Location Details If Visible Under Your Settings
  • Posts, Comments, Polls, And Other Public Content
  • Group Content Shared In Groups
  • Messages Sent To Recipients
  • Call-Related Information Visible To Call Participants
  • Leaderboard Information, Such As Display Name, Profile Photo, KC Balance/Rank, Or Public Ranking Information Where Shown

Visibility Depends On Your Privacy Settings And The Feature Used.

7.2 With Service Providers

We Share Information With Third-Party Service Providers That Help Us Operate The App, Such As Firebase, Google Cloud, Agora, Analytics, Crash Reporting, Notification, Hosting, And Infrastructure Providers.

7.3 For Safety And Moderation

We May Use And Share Information Internally Or With Service Providers To Investigate Reports, Enforce Policies, Prevent Abuse, Protect Users, And Maintain Platform Safety.

7.3.1 For Advertising, Promotions, And Measurement

We May Use Profile Attributes And Engagement Information To Select Or Measure Ads, Premium Ads, Breaking News, Trending Content, Or Promotional Placements. We Do Not Sell Your Personal Information.

7.4 For Legal Reasons

We May Disclose Information If Required To:

  • Comply With Applicable Law
  • Respond To Valid Legal Process
  • Protect User Safety
  • Investigate Fraud, Security, Or Technical Issues
  • Enforce Our Terms And Policies
  • Protect The Rights, Property, Or Safety Of Klluster, Users, Or The Public

7.5 Business Transfers

If Klluster Is Involved In A Merger, Acquisition, Restructuring, Financing, Or Sale Of Assets, User Information May Be Transferred As Part Of That Transaction, Subject To Appropriate Safeguards.

8. User-Generated Content And Public Visibility

Klluster Contains User-Generated Content. Depending On Your Settings And Actions, Content You Post May Be Public Or Visible To Selected Users, Groups, Followers, Or Chat Participants.

Please Do Not Share Sensitive Personal Information In Public Posts, Comments, Group Chats, Profile Fields, Or Other Visible Areas Unless You Are Comfortable With Others Seeing It.

If You Believe Content Violates Our Policies Or Your Rights, You Can Use In-App Reporting Tools Where Available.

9. Reports, Blocking, And Moderation

Klluster Provides Safety Tools Such As Reporting And Blocking.

When You Report A User Or Content, We May Collect The Report Reason, Additional Details, Reported Content Information, Reporter Information, And Moderation Status. We Use This Information To Review Harmful Content, Abusive Behavior, Spam, Impersonation, Harassment, Or Other Violations.

When You Block Another User, We Store Blocking Information So That App Features Can Restrict Interactions Between You And The Blocked User.

10. Account Deactivation And Deletion

Klluster Provides Account Management Options Including Account Deactivation And Account Deletion.

10.1 Deactivation

If You Deactivate Your Account, Your Account May Be Marked As Inactive Or Unavailable While Retaining Information Needed To Reactivate Or Maintain Service Integrity.

10.2 Deletion

If You Request Account Deletion, Klluster May Schedule Deletion After A Grace Period, Such As 30 Days. During This Period, Your Account May Be Marked As Pending Deletion. If You Log Back In During The Grace Period, Deletion May Be Cancelled Where Supported.

After The Grace Period, Klluster May Delete Or Anonymize Account Information And Related User Content, Including User Profile Data, Posts, Polls, Moments, Chats, Notifications, Sessions, Login Activity, And Authentication Records, Subject To Technical Limitations, Backups, Legal Obligations, Fraud Prevention, Safety, Moderation, And Dispute-Resolution Needs.

Some Information May Remain Where Necessary, Such As:

  • Records Required By Law
  • Security Logs
  • Moderation And Report Records
  • Information Already Shared With Other Users
  • Backup Copies For A Limited Period
  • Data Needed To Prevent Abuse Or Enforce Policies

11. Data Retention

We Retain Information For As Long As Needed To Provide The Service, Comply With Legal Obligations, Resolve Disputes, Enforce Agreements, Prevent Abuse, And Maintain Security.

Retention Periods May Vary Depending On The Type Of Information:

  • Account Data Is Generally Retained While Your Account Is Active
  • User-Generated Content Is Retained While It Remains Available In The App
  • Deleted Or Pending-Deletion Account Data May Be Retained Temporarily During Grace Periods And Backups
  • Reports And Moderation Records May Be Retained For Safety And Enforcement Purposes
  • Verification Requests And ID-Related Records May Be Retained As Needed For Account Authenticity, Fraud Prevention, Safety, And Legal Compliance
  • Encryption Public Keys, Wrapped Keys, Key Backups, And Related Metadata May Be Retained While Needed To Support Encrypted Chats, Groups, Media Recovery, And Multi-Device Access
  • KC Rewards, Referral, Transaction, Leaderboard, Ad Measurement, And Breaking-News Click Records May Be Retained While Needed To Operate Those Features, Audit Activity, Prevent Abuse, Or Comply With Law
  • Technical Logs May Be Retained For Diagnostics, Security, And Fraud Prevention
  • Legal Or Compliance Records May Be Retained As Required By Law

12. Your Choices And Controls

You May Have The Following Choices:

  • Update Your Profile Information In The App
  • Change Privacy And Visibility Settings
  • Manage Message And Interaction Preferences
  • Block Or Unblock Users
  • Report Users Or Content
  • Delete Posts Or Other Content Where Supported
  • Deactivate Your Account
  • Request Account Deletion
  • Disable Notifications In Device Settings
  • Revoke Location, Camera, Microphone, Photos/Media, And Other Permissions In Device Settings
  • Clear Or Manage App Data Through Device Settings
  • Manage Hidden/Self-Chat Settings, Passcodes, Pinned/Muted Chats, Read Receipts, Online Status, And Profile Visibility Settings Where Available
  • Choose Whether To Submit Account Verification Documents Or Referral Codes

Some Changes May Not Immediately Remove Cached Copies, Backups, Or Information Already Shared With Other Users.

13. Security

We Use Reasonable Technical And Organizational Measures To Protect User Information From Unauthorized Access, Loss, Misuse, Alteration, Or Disclosure.

These Measures May Include Authentication, Access Controls, Cloud Security Rules, Encrypted Transport, Secure Storage Mechanisms, Monitoring, And Abuse-Prevention Systems.

However, No App, Network, Or Storage System Is Completely Secure. You Are Responsible For Keeping Your Login Credentials Confidential And For Using A Secure Device.

14. Children’s Privacy

Klluster Is Not Intended For Children Under The Minimum Age Required By Applicable Law. Users Must Meet The Age Requirements Stated In Our Terms And App Onboarding Flow.

We Do Not Knowingly Collect Personal Information From Children Where Parental Consent Is Required. If You Believe A Child Has Provided Personal Information To Klluster Without Appropriate Consent, Please Contact Us So We Can Take Appropriate Action.

15. International Data Transfers

Your Information May Be Processed And Stored On Servers Located In India, The United States, Or Other Countries Where Our Service Providers Operate.

Data Protection Laws May Differ From Those In Your Country. We Take Steps Designed To Ensure That Information Is Protected In Accordance With This Privacy Policy And Applicable Law.

16. Data Safety Summary

For Google Play Data Safety Purposes, Klluster May Collect Or Process Data Types Including:

  • Personal Information, Such As Name, Email Address, User ID, Date Of Birth, Gender, Phone Number, And Profile Information
  • Identity Or Verification Information, Such As Legal Name, Document Number, Father’s Name, Country, And Government ID Image If Submitted For Verification
  • Photos, Videos, Audio, And Files Uploaded Or Recorded By Users
  • Messages And Other App Communications
  • App Activity, Such As Posts, Comments, Likes, Reports, Blocking, Saved Content, And App Interactions
  • Location Information, If Permission Is Granted Or Location Features Are Used
  • Device Or Other Identifiers, Such As FCM Tokens And App Instance Identifiers
  • Diagnostics, Crash Logs, And Performance Data, Where Enabled
  • Security And Account Management Data, Such As Login Activity And Sessions
  • Advertising, Promotion, And Engagement Data, Such As Ad Impressions, Ad Clicks, Breaking-News Clicks, Referral Activity, KC Transactions, And Leaderboard Activity
  • Encryption-Related Data, Such As Public Keys, Device Keys, Wrapped Keys, Encrypted Key Backups, And Encrypted File-Key Metadata

Purposes May Include App Functionality, Analytics, Developer Communications, Fraud Prevention, Security, Personalization, Account Management, And Legal Compliance.

17. Do Not Sell Or Share Personal Information

Klluster Does Not Sell Your Personal Information. We Do Not Share Personal Information For Cross-Context Behavioral Advertising Unless Specifically Disclosed And Permitted By Applicable Law.

If This Changes In The Future, We Will Update This Privacy Policy And Provide Required Choices Where Applicable.

18. Changes To This Privacy Policy

We May Update This Privacy Policy From Time To Time To Reflect Changes In Our App, Services, Legal Requirements, Or Data Practices.

When We Update The Policy, We Will Revise The Effective Date At The Top. For Significant Changes, We May Notify Users Through The App, Website, Or Other Appropriate Means.

Your Continued Use Of Klluster After The Updated Policy Becomes Effective Means You Accept The Updated Policy.

19. Contact Us

If You Have Questions, Requests, Complaints, Or Concerns About This Privacy Policy Or Your Personal Information, You Can Contact Us At:

Klluster

Website: https://www.klluster.com

Email: admin@klluster.com

Address: Signature Global, Sector 93, Gurugram, Haryana, India